Frequently Asked Questions

1. Is my payment secure?

We accept major credit card VISA, MasterCard, American Express, and Diners Club International. All payments are processed on SSL secured site operated by Moneris Solutions.

Moneris Solutions is a Royal Bank and Bank of Montreal joint investment dedicated to the processing of on-line payment. We do not keep your credit card information on our site. Each payment transaction is diverted to the Moneris Solutions site for secure processing.

To learn more about Moneris Solutions, visit www.moneris.com

2. What if I have a question about my order?

If you have any questions or concerns about your order, please login to your account for details or contact our Customer Support Center toll free at 1-866-828-4401or via email at service@pctoyshop com with any questions.

3. Is my personal information secure?

PCToyShop.com respects your privacy! We do not sell or distribute any information we acquire directly from our customers. This includes your email address, postal address, phone number, and any other personal data.

4. What if I forgot my account number and password?

If you have forgotten your account number and password, please click here and your information will be emailed to you.

You may also contact our Customer Support Center toll free at 1-866-828-4401or via email at service@pctoyshop.com and we will be happy to assist you.

5. How do I place an order?

It's easy and secure! Just place the product(s) you wish to order in your electronic shopping cart by clicking on the “buy” button located beneath the product image. When you're ready to complete your order, click "Continue Checkout," follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Center toll free at 1-866-828-4401 or via email at service@pctoyshop.com and we will be happy to assist you with any questions.

6. What if I have placed a duplicate order?

If you feel you have placed a duplicate order, please contact our Customer Support Center toll free at 1-866-828-4401 or via email at service@pctoyshop.com, and we will be happy to assist you.

7. How are my items shipped?

All items are carefully packaged to prevent damage during transit. PCToyShop.com ships with either DHL or Purolator to provide the best service and lowest cost for our customers.

8. When should I expect to receive my shipment?

Delivery time averages 3 to 5 business days once your item(s) leave our facility. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's website where you can track the progress of your shipment online.

Note: We do not charge your credit card until your order is shipped.

* All Prices in Canadian dollars.

*There are no additional duties or brokerage fees.

Information and Pricing Disclaimer
PCToyShop.com attempts to be as accurate as possible in our content and pricing; however, we cannot guarantee that product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical or other error, PCToyShop.com shall have the right to refuse or cancel any order for that product.